Return Policy & Refund Policy
RETURN POLICY
We understand that you may encounter issues with our product and wish to initiate a return. Rest assured, we have a flexible return policy in place at Premroop to address any discrepancies that you might encounter while shopping with us.
Eligible products can be returned within 7 days of receiving your shipment. Please note that we offer a one-time Return or Exchange option. In the event that you claim to have received an incorrect product from our end, it is mandatory to provide an opening video as evidence.
Our dedicated team will handle the reverse pickup process, typically completing it within 3-5 working days. Once the return is picked up, we initiate a thorough quality check, which usually takes up to 10 days from the pickup date. Once the item passes the quality check, we will proceed with the refund to your specified bank account or another method if specified.
Please allow 48 to 96 hours for the refund to reflect in your bank account. If you wish to initiate a return or exchange, please email us on care@premroop.com
Reverse pickup services for return requests are available for select pin codes. Availability is based on the reverse pickup facility provided by our shipping partner in your area. For return requests or any queries, kindly reach out to us at care@premroop.com.
Please note that we are not responsible for refunding or exchanging products that were incorrectly sent by the customer for return. If a customer wishes to retrieve their product, they will need to bear the associated shipping charges.
EXCHANGE POLICY
Our exchange policy allows for product exchanges within 7 days from the date of delivery. To be eligible for exchange, the product must be unused, unworn, unwashed, undamaged, with all labels and tags intact, and in its original packaging.
To initiate an exchange, please email us your order number, name, address, contact number, and email address at care@premroop.com within 7 days of receiving the product. Please note that each order is eligible for a single exchange only, and once an order has been exchanged, it cannot be returned.
Exchange can be made for the same or different products, based on availability. Please be aware that cancellation of orders purchased during sale periods may not be applicable, depending on the terms and conditions outlined in the offers and sale section.
For exchange requests, please email us on care@premroop.com
DEFECTIVE PRODUCT
In the event that you receive a damaged or defective product, please contact us within 24 hours of receiving the item at care@premroop.com. When raising a complaint, kindly provide a screenshot of the damaged or defective product along with a description of the issue.
Please note that during sale periods, other discount offers cannot be combined with purchases.
TAMPERED DELIVERY POLICY
Premroop employs third-party logistics to process all orders. In case of unforeseen circumstances where our logistics partner disputes claims of wrong, tampered, or non-delivery of parcels, Premroop cannot be held liable until the following guidelines are adhered to by the customer.
Should you receive a tampered parcel, kindly refuse to accept it from the logistics partner.
If you deny receipt of a parcel that the logistics partner has confirmed as delivered, please raise the issue within 48 hours of the delivery notification. Premroop will share Proof of Delivery (POD) with you once it is received from the logistics partner.
Even after receiving the POD, if you question its authenticity, Premroop can only assist you in raising the concern with the relevant logistics partner. We will re-fulfill your order solely when the logistics partner confirms that the parcel is indeed lost and was not delivered to you.
